Repairs Administrator

Do you have good attention to detail?

We have an exciting opportunity for you to join the Repairs team as Maternity cover for 9-12 months!

Salary: £23,000

Working Hours: Monday to Friday – 08:00am – 16:00pm or 09:00am – 17:00pm or 10:00am – 18:00pm

You will be providing support to the companies after sales procedures.

You will be primarily focused on the administration of the repair process.

Your responsibilities:

Supporting the After Sales department by logging/inputting accurate repair information onto the system including evaluating the watch condition and creating estimates
Always ensuring that all administration is performed in a meticulous and timely manner and that customer’s demands are both met and exceeded whilst maintaining brand integrity
Using the company system to order parts for repairs and ensure they are picked, allocated and matched correctly to the job ready for repair/dispatch or placed on backorder
Receiving back from the watch technicians completed work and quality controlling the repair to the satisfaction of all, preparing for their timely dispatch to the customer
Creating and receipting purchase orders for spare parts from our group warehouses in Hong Kong, Geneva and USA
Demonstrating high levels of housekeeping are in place to ensure mistakes are kept to a minimum
Helping to dispatch watches from the building when required
Always working and striving towards the agreed individual, team and department Key Performance Indicators and if required performing any other duties that may be reasonably requested with reference to understanding and providing cover, when required, for the customer service advisor role

You must have: