Customer Service Advisor

Do you have a passion for delivering outstanding customer service with a great ‘can-do’ attitude?

An exciting opportunity has arisen for an experienced customer service advisor to join our fantastic client, based in Thame.

As a Customer Service Advisor, you will be providing an exceptional customer experience, through effectively responding to enquiries through a variety of communication channels, such as telephone, email, live chat and social media.

Whilst you will have targets and expectations on how many calls you answer and the quality of the information you are giving customers, these are easily achievable for the team if you enjoy being busy and pride yourself on doing a great job. The aim of every call is for the customer to leave it happy and feeling they have been given a professional and helpful service.

You would enjoy this role if you have:
• Experience of working in a fast-based customer focused environment
• Outstanding communication skills, both verbally and written
• The ability to deal calmly and professionally with challenging calls
• Passion for exceptional customer service
• Strong administrative skills with a keen eye for detail
• A professional outlook, self-confident with a ‘can do’ attitude
• A strong team work ethic and a working knowledge of excel and Microsoft word

Salary: £19,000

Holiday allowance: 22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)

Hours: 37.5 hours per week hours to be worked on a rota basis Monday – Sunday 8.30am-10pm – Shifts could be: 8:30sm to 5pm or 2pm to 10pm, all shits will be shared fairly. (5 days a week)

Benefits:

• Sports and Social club
• On site restaurant
• Option to buy and sell holiday after qualifying period
• Discounts for selected local gyms and pubs
• Free onsite parking/Bus stop right outside