Customer Service Assistant/Order Processor

Do you have a proven telephone-based Customer Service background with excellent office-based administration experience?

Our fantastic medical client based just outside of High Wycombe are looking for a confident, Customer Service and administration professional to join their order processing team.

Your duties:

• You will be responsible for delivering excellent customer service to Hospital, Wholesale and Retail customers.
• Dealing with telephone and email queries from these customers, you will ensure that queries are resolved efficiently and effectively.
• You will be responsible for processing the sales orders which will also include overseas orders and private sales.
• You will proactively promote products and services at all times whilst maintaining high service levels.
• You will also identify business opportunities and convert into sales.
• In addition to checking dispatch notes against orders you will ensure orders are supplied in line with the customer’s required delivery date.
• Other duties will include: back order management, running invoicing and credit notes processes and producing reports as and when required.
• You will be expected to deal with all administration and correspondence to customers including product and service complaints.
• You will also be expected to work closely with colleagues in Distribution and National Accounts to ensure that customer orders are supplied in a timely and accurate manner, and that any queries are investigated and closed out in a satisfactory manner with the customer.

You Must have:

• Great Customer Service and Admin Skills
• An analytical and enquiring mind
• Proven experience of managing high call volumes
• An influential and persuasive skill set
• Excellent telephone manner
• Excellent communication, oral and written, skills
• Ability to work under pressure
• Possess a ‘can do’ attitude

Salary:

£20,000 per annum

Hours:

9.00am – 5:00pm – Monday to Friday – Maternity Contract – 1 YEAR contract.

Benefits:

• Contributory Pension Scheme
• Private Health Care
• Life Assurance
• Modern office facilities, subsidised canteen and free parking onsite