Evening Customer Service Team Leader 6-9pm Part-time

Do you have previous Team Leader and Customer Service experience?

If so, and are looking for a part-time evening role then this could be ideal?

Your role as the Evenings Customer Service Team Leader will be responsible for delivering excellent customer service through the management of the Evening Customer Service Team.

Your duties will include:

-Providing excellent customer service in line with departmental standards, procedures and guidelines
-Managing all assigned team including ,but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management
-Have full knowledge of all procedures within the Patient Services Team
-Supporting Patient Services Manager at all times
-Understand and uphold all systems within the department
-Daily running of allocated Evening team
-Ensuring all team members work to targets as set by you in line with company targets
-You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.

Essential

-Excellent customer service skills
-Possess and able to demonstrate excellent organisational skills
-Leadership skills
-Proven experience of managing a team within a busy environment
-Ability to work to targets
-Attention to detail with a high level of accuracy
-Able to demonstrate initiative
-Team Player
-Proven excellent Database Management Skills
-Possess influential and persuasive skill set
-Excellent telephone manner
-Excellent communication, oral and written, skills

Hours Mon-Fri 6-9pm