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Part-time Customer Service 3 days a week

Do you have a proven telephone-based Customer Service background?

Are you looking for a role in which you can really make a difference?

Our fantastic medical client based just outside of High Wycombe are looking for a lovely, confident, empathetic, Customer Service professional to join them on a Part-Time basis.

Role overview:

You will be responsible for delivering excellent customer service over the phone and via email. You will manage your own database of patients and will be required to call each of your patients on a regular basis. You will be responsible for regularly cleansing your database and you will also be expected to carry out general administration duties associated with your role on a daily basis.

You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone. You will behave in a professional manner at all times and you will build professional relationships with customers.

Responsibilities:

  • Actively always promote company’s products and services, whilst maintaining great standards of customer service.
  • Call your patients regularly.
  • Work closely with your Nurse/primary care advisors to ensure everyone is kept up to date.
  • Identify business opportunities and convert into sales.
  • Take an active part in all departmental meetings.
  • Cover for other team members if required.
  • Cleanse database regularly.

You Must have:

  • Empathy towards patients with complex medical conditions
  • An analytical and enquiring mind
  • Proven experience of managing high call volumes
  • An influential and persuasive skill set
  • Excellent telephone manner
  • Excellent communication, oral and written, skills
  • Ability to work under pressure
  • Possess a ‘can do’ attitude

Salary:

£11,655

Hours/Days:

22.5 hours per week – Wednesday, Thursday and Friday – Hours: 10:00am – 6:00pm

Benefits:

  • Contributory Pension Scheme
  • Private Health Care
  • Life Assurance
  • Modern office facilities, subsidised canteen and free parking onsite

Apply now






    This role is no longer available but we have others, click here!