2nd Line Support Engineer

Are you an experienced second line IT Support Engineer looking to take on a bit more responsibility? 

Can you think on your feet and problem solve?

Our client is a small, niche, IT support and IT service company based on the outskirts of Reading, Berkshire in Swallowfield. They are looking for a 2nd Line Support Engineer to join their friendly Support Team, providing support mainly remotely but occasionally at their customers’ premises.

What your responsibilities will be:

• To take 2rd Line support requests and to log them on our helpdesk system
• To troubleshoot and resolve the more complex issues that have been escalated, whilst maintaining an accurate task record in the helpdesk system
• Proactively help resolve line tickets where required
• To participate in infrastructure installation, hardware refresh and other projects as occasion demands
• Installation of new equipment and software at customer premises
• Providing support both remotely and at our customers’ premises

Ideal Requirements for the Technical Support Engineer role

• Thorough knowledge of current IT technology including:
• Microsoft Server 2012 – 2019
• Microsoft desktops OS XP – Windows 10
• MS Active Directory
• DNS
• Microsoft Exchange 2007 – 2013
• Office 365/Azure
• Server Virtualisation (HyperV / VMware)
• LAN/WAN (routers, switches, firewall)
• Different Type of storage infrastructures
• Backup and DR technologies (experience of ShadowProtect and BackupExec products is desirable)
• Full UK Driving Licence

Salary: Up to £28,000 depending on experience

Car driver essential due to location

Working hours: Monday to Friday 08:30am – 17:30pm

This is an office- based position with client visits on occasion.