Customer Service Administrator

Do you have excellent customer service skills and are you looking for a new opportunity ?

If so – keep reading as our lovely client based in Wokingham need you!

Your role:

To provide great customer service over the telephone and administrative services in an efficient, friendly and professional manner. You will be liaising with customers and medical professionals (nurses and doctors) to arrange medical examination appointments.

Responsibilities:

Customer service

• Making and receiving calls to and from clients, medical professionals and insurance companies.

• Outbound calls to medical examiners chasing for progress updates and facilitating appointment booking

• Providing quality administrative support with good attention to detail.

• Assisting both clients and insurers via the telephone; e-mail; system.

Administrative duties

• Case management

• Making and receiving of calls to and from medical professionals, insurance companies and customers

• Booking of appointments for Doctors and Nurses

• Processing email and post queries received into the team as required

• Completing all general administration duties required

• Ensuring all new instructions are entered on the system accurately

• Chasing of reports via telephone, fax and letter

• Assisting both clients and insurers with telephonic and mail queries

• Ensuring Service Level Agreements are maintained on a daily basis.

• Maintaining accurate data records, using Microsoft Office and in-house systems

• Booking appointments using an in-house booking system

• Filing, faxing and sending out written correspondence.

Hours:

Monday to Friday, Rota Basis –

08:00 – 16:30, 08:30 – 17:00, 09:00 – 17:30 or 09:30 – 18:00.

Salary: £17,000