Business Support Associate

Fabulous hybrid opportunity for a Business Support Associate working within the sales, marketing, billings and renewals functions of  a leading software technology organisation in Windsor, Berkshire. This is a growing, successful, international company.

Working 3 days a week in the busy, fast paced Windsor office and 2 days a week working remotely at home

This is a great opportunity for someone with excellent attention to detail, experience in office administration, an understanding of financial systems and strong communication skills. It would equally be suitable for a  graduate who has a few years sales support and  office admin / finance experience. A corporate software background would definitely be a real bonus for this role as well as strong organisational and planning ability

What will I be doing in the role?

Responsible for ensuring the Customer Fulfilment Process, from order entry to collections, is executed within set deadlines and with a strong focus on quality. Providing the highest level of customer care and service standards, timely and accurate coordination and delivery of software licenses, billing, collections and superior software support contract administration.

You will be able to work effectively with the immediate team and the wider business, to provide superior customer service to  clients. You must be able to work well in a small friendly team, take full responsibility for your own workload and know when to ask for assistance. This role demands a high level of accuracy to ensure orders and invoices are entered accurately onto  systems. With a genuine desire to offer the best service to our customers, you will have a friendly nature, the ability to build strong working relationships, and be able to maintain accuracy even when working under pressure and to tight deadlines. With a passion for continually advancing your knowledge, you will be a problem solver with strong analytical skills and the drive to see tasks through to completion. Intermediate to advanced levels of excel are required for this dynamic role.