Hybrid Client Relationship Specialist

Do you have project management experience and do you excel in client relationship building?

This fantastic, leading learning and development organisation are looking for a Client Relationship Specialist in the higher education sector

Initially a hybrid role, with 1 day in any of their London offices and 4 days working remotely but this is likely to increase a little in time

You will be acting as first point of contact and providing high quality support to specified clients your focus will be to co‐ordinate internal resources to ensure key projects are developed and delivered in line with required learning outcomes and in accordance with contract terms.

Key responsibilities: 

• Create and maintain project plans and track progress to ensure successful delivery of projects
• Liaise internally with colleagues to ensure all quality standards are achieved
• Maintain strong relationships with members of the client team
• Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
• Raise issues that risk project delivery and/or agreed costs and timescales
• Escalate risks to ensure appropriate action is taken to mitigate them
• Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships

You will need:

• Project management experience
• To be happy to commute into a London office once a week initially
• Ability to work independently and be accountable for full end to end administration
• Strong client relationship management and ability to manage risks
• Willingness to go through DV, BPSS & DBS checks
• An understanding of higher education programmes ideally
• Flexible for some evening work (Weds/Thurs)
• Ability to build rapport across a range of client personalities
• Effective verbal and written communication style
• Strong attention to detail and quality, whilst multi‐tasking effectively
• Track record of successfully delivering small projects and/or events
• Experience within a highly client‐centric environment, servicing a wide range of offerings
• Working to tight deadlines where high levels of accuracy are required
• Experience of implementing improvements to business process
• Experience of resolving or offering solutions to more complex queries
• IT savvy and competent with excel ﴾vlook up, pivot tables﴿