- Location: Marlow
- Sector: Full Time, Permanent
- Salary: £21,000 per annum
- Job Type: Customer Service
- E-mail: jess@journeyrecruitment.co.uk
- Phone: 01189 775 737
Are you a confident individual? Do you have excellent customer service skills? Then this is a great job opportunity for you!
This role is for a Customer Service Executive based in the head office of a large retail store.
Salary: £21,000 per annum
Hours: 37.5 hours Monday to Friday
Responsibilities of a Customer Service Executive:
- Answering queries and resolving issues for our customers, providing the correct solution in the first instance
- Providing relevant and tailored solutions to customers – enhancing customer experience
- Taking ownership of customer escalations, resolving these in line with the company processes and procedures
- Deliver excellent Customer Service at all times
- Establish customer’s sales needs through effective questioning, identifying opportunities for ‘add on’ sales as appropriate
- Work to defined targets including sales, conversion, service levels and response times.
- Monitor customer feedback and comments to forward any appropriate improvement suggestions to the relevant team
- Make outbound telephone calls to 3rd parties as required
- Complete administrative tasks to support the calls
- Handling complaints and ensuring appropriate resolutions found
Your required skills as a Customer Service Executive:
- Thrives within a target driven, results orientated environment
- Excellent customer service skills and telephone manner
- Works well as part of a team
- Calm and capable under pressure
- Ability to multi-task
- Ability to problem solve
- Verbal and written communication skills
- Computer literate
- Customer focused with the ability to positively represent the brand