Customer Care Advisor

Due to expansion, this fantastic fashion house is looking for a positive, friendly and hardworking individual to join their Customer Care Team working at the Head Office in High Wycombe.

This hybrid role offers flexible working hours (full-time, part-time, contract or permanent) and to include one in three Saturdays!

What will I be doing?
In this fast-paced role, you will communicate with customers via telephone, email and live chat and will provide a unique and personal service to each customer. Your responsibilities will include:

• Ensuring that a bespoke and personal service is provided to every customer to meet their needs.
• Responding to customer queries within the agreed response time.
• Handling customer queries across different platforms, including live chat, phone calls, email and social media.
• Building relationships with customers and using initiative when dealing with queries.
• Liaising with the warehouse team and couriers to resolve any order issues.
• Working closely with stores and other head office departments.

What skills and experience do I need?

You must have proven experience working in a high-end customer focused environment and a genuine passion for customer service.

You must be confident working in a fast-paced environment. You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal. You will also have strong computer skills.

You will embody the company values; demonstrating curiosity, courage, passion and selflessness. You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail.

You’ll be rewarded with:

• Competitive starting salary and great career prospects in a fast paced and growing business.
• 25 days holiday plus bank holidays.
• Company-funded private health insurance.
• Discretionary bonus scheme.
• 50% staff discount.
• Interest-free Season ticket loan.
• Bespoke induction support and ongoing development to help you thrive in your new role.
• A welcoming and inspiring work-environment – take advantage of Yoga classes, social activities and more.