Customer Care Patient Specialist

Do you have previous customer services experience ?

Are you an empathetic listener with great communication skills?

This medical organisation currently has 4 available roles!!

2 roles are working from 10am-6pm and the other 2 are 9am-5pm so great hours!!

The salary is £19,425 and on top of this there are bonuses and great benefits such as 25 days hols, rising to 27 days plus bank holidays, health care vouchers, pension scheme, life assurance, free parking, modern office facilities with a subsidised canteen

Essential:

Proven telephone based Customer Service background

Proven excellent database skills

Empathy towards patients with complex medical conditions

Analytical and enquiring mind

Proven experience of managing high call volumes

Possess influential and persuasive skill set

Excellent telephone manner and communication, oral and written, skills

Able to work under pressure Possess a ‘can do’ attitude