Customer Escalations Advisor

Are you an experienced Customer Service Advisor based within an office or call centre?

Do you have a passion for providing excellent customer service and dealing with enquires and complaints?

Our lovely client are looking for a number of individuals to join a brand new team based in Thame, this is a great opportunity for you if you are experienced in call handling and have a passion for providing a 5* customer experience, apply today if you are looking for a new opportunity in which you can develop and grow within!

Role Summary:

Your role will be to provide an exceptional customer experience, through effectively responding to escalated enquiries through a variety of communication channels as determined by the company’s needs. You will work collaboratively with internal and external customers to resolve these queries and complaints in a skilful and professional manner ensuring a timely and qualitative resolution. You will understand the company’s vision and values and ensure that these are reflected on a daily basis. You will work as part of a team and be directed by your Team Leader in order to ensure that all SLA’s/ KPI’s are met.

Requirements:

• Great customer service skills
• Have a strong team work ethic
• Confident telephone manner, along with good communication and listening skills
• Ability to deal calmly and professionally with challenging calls
• Deal confidently with client stakeholders
• Computer literate
• Accurate in data capturing

Salary:

£20,000

Hours:

Monday – Friday: between 8am – 5pm on a rota basis and Saturdays 8am – 5pm (1 in 4 – Once a month)