Customer Liaison Specialist

Do you enjoy giving first class customer service and have experience of dealing with complaints?

Job Role

To lead in the effective management of all customer complaints providing excellent customer service to external and internal customers, as well as liaising with third parties and employees being responsible for carrying out relevant and designated tasks. This will include ensuring that technical compliance failures identified in audit for installations are efficiently rectified.

Working with the Accounts team to ensure all invoices are raised and paid in good time.

Accountabilities

• You will investigate all new and existing complaints, liaising with the relevant teams and customers.
• Maintenance of complaints log that will be regularly reviewed with the Director and the management team.
• Take the lead to ensure any areas of non-compliance identified during audit are resolved quickly through the relevant line manager.

Knowledge and Experience Required

• Experienced in handling difficult customer conversations
• A passion for delivering outstanding customer service
• Self-motivated and proactive with strong interpersonal skills and the ability to communicate at all levels
• Detailed and results orientated
• Strong verbal and written communication
• Keen financial acumen essential
• A team player with flexible attitude, happy to support others when necessary
• Good functional knowledge of Microsoft Excel and Word, and web-based systems
• Working with third parties effectively
• Strong planning and organisation skills with the ability to effectively prioritise multiple tasks.

Hours

• 5 hours, Monday to Friday 9-5:30pm

Salary

• Up to £25,000 dependant on experience