Customer Service Administrator

Do you have great customer service experience?

Do you have strong administrative skills with a keen eye for detail?

Are you looking for a new challenge?

We have an exciting opportunity for an experienced customer service professional to join our client based in Thame, working for a fantastic Automotive brand!

What will you be doing?
You will be providing an exceptional customer experience, through effectively responding to enquiries through a variety of communication channels including emails, telephone calls and live chats ensuring that every customer gets all of the information they require in a timely and professional manner.
Whilst you will have targets and expectations on how many calls you answer and the quality of the information you are giving customers, these are easily achievable for the team if you enjoy being busy and pride yourself on doing a great job.

We would love to speak with people who:
• Have experience of working in a fast-based customer focused environment
• Have outstanding communication skills, both verbally and written
• Are confident in dealing calmly and professionally with challenging calls
• Have a passion for exceptional customer service
• Have strong administrative skills with a keen eye for detail
•Have a professional outlook, self-confident with a ‘can do’ attitude
• Are a strong team player with working knowledge of excel and Microsoft word

Hours:

37.5 hours per week hours to be worked on a rota basis.

Monday -Sunday 8.30am – 10pm (5 days a week)

Example shift could be: 8:30am to 4:30pm or 2pm to 10pm

What’s in it for you?
• Salary: £19,000
• 22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)
• Sports and Social club
• On site restaurant
• Option to buy and sell holiday after qualifying period
• Discounts for selected local gyms and pubs
• Free on-site parking