Medical Customer Service Administrator

Do you have an excellent telephone manner and administrative skills?

Working within the medical sector you will be required to provide high quality customer service, liaising with customers and medical examiners via telephone and email to facilitate medical examinations.

Job Role:

• Making and receiving calls to and from clients, medical professionals and insurance companies.

• Outbound calls to medical examiners chasing for progress updates and facilitating appointment booking

• Providing quality administrative support with good attention to detail.

• Assisting both clients and insurers via the telephone; e-mail; system.

Financial accountability

• To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements.

Administrative duties

• Case management

• Making and receiving of calls to and from medical professionals, insurance companies and customers

• Booking of appointments for Doctors and Nurses

• Processing email and post queries received into the team as required

• Completing all general administration duties required • Ensuring all new instructions are entered on the system accurately

• Chasing of reports via telephone, fax and letter

• Assisting both clients and insurers with telephonic and mail queries

• Ensuring Service Level Agreements are maintained on a daily basis.

• Maintaining accurate data records, using Microsoft Office and in-house systems • Booking appointments using an in-house booking system

• Filing, faxing and sending out written correspondence.

Communication skills

• Good written and verbal communications skills are required.
• Team working
• An ability to self manage own work load is essential
• Decision making and accountability
• An ability to take day to day decisions is required, referring non standard matters to senior staff for direction.
• Flexibility and adaptability
• An ability to manage a varied portfolio is essential.
• Flexibility will be essential to the support the changing needs of the business.
• Creativity and innovation
• The post holder will be expected to demonstrate creativity in their approach to designing and improving administrative processes.
• Opportunities to improve services and reduce costs must be sought at all times.

Knowledge:

• Customer service experience coupled with an ability to prioritise tasks.
• Well-developed communication skills with a clear, professional and polite telephone manner
• Good literacy skills
• Effective time management
• Clear, professional and polite telephone manner
• Proven ability to work to deadlines

Computer skills:

PC literate with good typing skills. Experience with word, excel and outlook preferable

Hours:

Monday to Friday – 9:30am to 6pm

Salary:

£17,000