Customer Service Advisor HYBRID

Are you looking to join a growing and exciting company and expand on your administrative and customer service skills? Then this Customer Service Advisor position could be the perfect role for you!!

We currently have a role as a Customer Service Advisor based in Deansgate, Manchester for a multi-award winning digital health company. This role is very patient focused and involves dealing with all enquires and associated administration. If you are a strong relationship builder then this will definitely be the role for you!

This is mainly a REMOTE opportunity, however you would have to attend the office once a week, therefore you MUST be able to commute to Deansgate Manchester.

Salary: £20,500- £22,000 per annum depending on experience. 

This role does involve shift work but it is just 37.5 hours per week over 5 days a week from Monday to Sunday. Working hours may be between 6am to 11pm on a rota basis. 

Main Responsibilities for the Customer Service Advisor role:

• First point of contact for all patient queries and problems – calls, live chat, emails & social media
• Manage the first point of contact for all NHS partners/Patients
• Taking ownership of workload, managing own workload to ensure no gaps or delays in the service.
• Monitoring all channels of communication with patients, Through Inbound and Outbound calls, Live chat, email and Social Media
• Handling complaints and ensuring appropriate resolutions found
• Technical and doctor support – advising on connection issues etc

You must have:

• Willing to push the boundaries
• Able to think outside the box
• Not afraid of hard work
• Leaders in their field
• Keen to progress
• Good customer service skills
• Good problem solving skills

Your desired Skills for the Customer Service Advisor role:

• Caring and empathetic nature
• Strong team ethos & excellent work ethic – always prepared to go above and beyond for the team and for patients
• Adaptable to change – fast-moving environment where no two days are the same
• Positive outlook and attitude
• Problem solving, always looking for a resolution
• Inquisitive and prepared to speak up to make changes and fix problems
• Intelligent and driven to provide excellence at all times
• Hard-working and passionate about the team, and about doing the right thing all the time
• Decisive and proactive
• Well organised – able to manage several channels at once, and manage your own workload

Does this Customer Service Advisor role seem like the perfect position for you? Then APPLY today!!!!