Customer Service Advisor

Are you a college or uni leaver? Are you looking to get into an office for your first job?

This is a great opportunity for you to join a growing digital medical company!

Our client is looking for a friendly candidate to join their team! You will be handling cases from initial instruction through to the delivery of the required service, complete associated administration and provide a high standard of customer service throughout the process.

Working Hours: Monday to Friday 09:00am – 17:30pm with 1 hour for lunch

Hybrid working: This is currently hybrid working, half in the office half at home

Salary: £18,525 per annum

Your Responsibilities as a CSA:

• Arranging medical appointments for clients applying for Life Insurance according to targets
• Managing pipeline/workflow allocated by the management team
• General correspondence and administration duties
• Making telephone calls to/from Instructing Party, Doctors, Hospitals, clients
• Answering the telephone; ensuring that all calls are dealt with professionally
• Scan documentation onto the Square Health System
• Provide an efficient, friendly and professional service to all customers, clients & colleagues
• Assist in the training of new staff
• Chasing and uploading reports and blood results

You must have:

• Organised and able to work on own initiatives
• Friendly and able to work well within a team
• Good Communication skills
• Positive, ‘Can do’ attitude at all times
• Flexible approach to work and workload
• Open and honest approach at all times
• Team player
• Supportive
• Be able to commute via public transport e.g. from Slough, Maidenhead, Egham & Staines