Customer Service Advisor (Evenings and Weekends)

Two days a week working in the office then the remainder worked at home!

Do you possess excellent customer service?

Are you looking for your next office-based role and to be part of a team?

The Role:

• Inbound and outbound calls as well as web chat interactions
• Embrace and promote the brand
• Customer focused

Full training will be provided so what you need is the passion and desire to be successful in a fast-paced working environment and a willingness to learn.

Person Spec:

• Be able to demonstrate excellent customer service skills with the ability to understand the needs of the customer
• Have a confident and enthusiastic manner when dealing with customers over the telephone
• Have good communication and listening skills together with the ability to liaise with other departments
• Demonstrate a professional outlook and be self-confident with a ‘can do’ attitude
• Have a strong team and work ethic
• Have experience of working under pressure and able to prioritise and manage work load using your own initiative.
• Have good keyboard skills and computer literacy as well as attention to detail
• Be adaptable and accepting of change as we embrace new contact methods such as web chat and Social media

Benefits:

• Free parking onsite
• 22 days holiday + BH (Increasing a day a year capped at 31)
• Sports and Social club
• Onsite restaurant
• Other flexible benefits after successful probation
• Personal development programmes and industry accreditations such as Institute of Customer services and Apprenticeships programmes

Hours:

• Every Saturday & Sunday – AM shift – 9am – 5.30pm OR PM Shift – 1:30pm – 10pm
• + 3 days during the week – 1.30pm – 10pm
• two days a week in the office and the remainder can be working from home.

Salary:

• £20,000- £21,000 DOE