Customer Service Associate

Do you have an excellent telephone manner with the ability to effectively communicate with people?

Do you have proven customer service ability ideally within a financial services/mortgage environment or similar?

Are you a team player able to work to targets in a busy office?

We are recruiting on behalf of a great company based in Bracknell who offer fantastic benefits to their staff on top of a salary of up to £21,000

• 25 Days holiday plus Bank Holidays
• Private Medical Insurance
• Dental Insurance
• Cash back plan
• Phone discounts
• Microsoft Office Home discount
• Life Assurance (4 times salary)
• Pension (contributory)
• Discretionary bonus scheme
• Free on site parking
• On site canteen

The role itself, what does it involve?

• Manage the flow of incoming and outgoing calls whilst working to daily targets
• Administer correspondence from borrowers and take the relevant action within agreed time-scales. Update the account with details of each action and conversation
• Effectively manage inbound and outbound post
• Ensure compliance with the FCA Mortgage Codes of Business, Data Protection and Money Laundering Legislation.
• To Treat Customers Fairly at all times
• Ad hoc requirements as requested by Manager or Team Leader
• Achieving individual/team targets
• Adhering to company strategies policies, standards and procedures
• Ensure that all mandatory training is completed
• Proactively manage own personal development
• PC literacy is needed as well as GCSE maths

We look forward to hearing from you!!