Customer Service Coordinator

Are you passionate about quality Wine and do you have FMCG experience within a customer services environment?

This 12 month contract  is the perfect opportunity for someone to join an exciting, leading organisation as a Customer Service Coordinator!

Based in Wheatley, Oxfordshire, this hybrid role is working 1-2 days in the office and the rest remotely.

You will be ensuring the best possible Customer Service is given at all times & all orders are fulfilled as required by customers within agreed service level. All shortages notified & all queries followed through promptly to conclusion.

Key responsibilities include:

• Orders placed accurately, in line with the requested delivery date & by the warehouse deadline
• Communicate any stock issues or delays to the Customers & the Account Handler, utilise correct reason code on order
• All Customer product lists kept up to date & customer codes utilised in order entry when provided
• Liaise with Accounts Receivable regarding credit monitored orders & their release
• Customer queries dealt with appropriately, in a timely manner & followed through to conclusion. Ensure the Customer is kept updated at all times
• Log & raise returns on credits database & on SAP
• Process consignment stock orders
• Build & maintain effective relationships internally with Demand; Logistics; Marketing & Commercial Teams
• Update & issue Status Reports for key Customers as required
• Collate; complete & analyse Customer Scorecard information for monthly KPI

What do you need?

• Customer Service experience – preferably gained in a business to business environment
• FMCG experience preferred
• Order Management experience
• Experience of using ERP systems – ideally SAP
• Good knowledge of Supply Chain processes
• High degree of accuracy & attention to detail skills
• Excellent verbal & written communication skills
• Organisational & time management
• Work flexibly, able to take initiative & solve problems
• Able to work well under pressure & multi task, whilst remaining calm & patient
• Professional & friendly manner