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Customer Service Coordinator

Are you passionate about quality Wine and do you have FMCG experience within a customer services environment?

This 12 month contract  is the perfect opportunity for someone to join an exciting, leading organisation as a Customer Service Coordinator!

Based in Wheatley, Oxfordshire, this hybrid role is working 1-2 days in the office and the rest remotely.

You will be ensuring the best possible Customer Service is given at all times & all orders are fulfilled as required by customers within agreed service level. All shortages notified & all queries followed through promptly to conclusion.

Key responsibilities include:

  • Orders placed accurately, in line with the requested delivery date & by the warehouse deadline
  • Communicate any stock issues or delays to the Customers & the Account Handler, utilise correct reason code on order
  • All Customer product lists kept up to date & customer codes utilised in order entry when provided
  • Liaise with Accounts Receivable regarding credit monitored orders & their release
  • Customer queries dealt with appropriately, in a timely manner & followed through to conclusion. Ensure the Customer is kept updated at all times
  • Log & raise returns on credits database & on SAP
  • Process consignment stock orders
  • Build & maintain effective relationships internally with Demand; Logistics; Marketing & Commercial Teams
  • Update & issue Status Reports for key Customers as required
  • Collate; complete & analyse Customer Scorecard information for monthly KPI

What do you need?

  • Customer Service experience – preferably gained in a business to business environment
  • FMCG experience preferred
  • Order Management experience
  • Experience of using ERP systems – ideally SAP
  • Good knowledge of Supply Chain processes
  • High degree of accuracy & attention to detail skills
  • Excellent verbal & written communication skills
  • Organisational & time management
  • Work flexibly, able to take initiative & solve problems
  • Able to work well under pressure & multi task, whilst remaining calm & patient
  • Professional & friendly manner

Apply now

    This role is no longer available but we have others, click here!