Customer Service Executive

Do you have experience in an office customer service environment?

If so, this great role in Wokingham may be ideal for you!

Job Role:

To provide support to the sales and operations functions of the business to assist in maximising revenues, through providing an exceptional level of service.

Your Objectives:

• Provide support services to the sales and operations team.
• Provide a high level of customer service to internal and external customers.
• Follow the defined processes and procedures to ensure maximum internal and external customer satisfaction.

Your Responsibilities:

• Answering incoming calls.
• To confirm all bookings and orders in line with procedure, ensuring complete accuracy.
• Administration of web-based bookings, Inter-Company Bookings.
• To monitor and complete items which come into the Customer Service Inbox.
• Produce key reports for the smooth and efficient running of sales (Provisional, Confirmed, Cancelled Reports).
• Produce and send customer requested support documentation (pro forma invoices, visa invitation letters etc).
• Performing specialised qualified administration tasks to support Training Centre Administrators when required.
• Ensure ALL back-up documents are soft copy filed.

Experience & Qualifications required:

• Any formal Customer Services qualification would be advantageous but not essential
• Excellent administration skills.
• Customer service and communication skills.
• A good understanding of a sales environment.
• A good working knowledge of IT systems and Microsoft Office.
• Excellent attention to detail.
• Ability to work well under pressure.
• Ability to prioritise.
• Flexibility.
• Experience of working as part of a team.
• May also consider a graduate with some customer service experience

Job Competencies:

• Business awareness
• Team work
• Communication
• Planning and organising
• Time management
• Initiative
• Customer focused
• Attention to detail

Benefits:

• Private healthcare and dental
• Free parking
• Childcare vouchers
• Cash back scheme
• 23 days holiday
• Income protection
• Life assurance
• Sports and social club

Hours:

9am to 5:30pm

Salary:

• £18,000 + £1,800 bonus on top