Customer Service Executive

Are you a customer service superhero and looking for a new role to utilise your superpowers?

We are currently recruiting for an enthusiastic and motivated Customer Service Executive to join our lovely client based in Thame.

Are you looking for your first office role and have hospitality experience such as pub or bar?

Think this could be the role for you? Read on…

The Role

As a customer service superhero, you will be using your excellent people skills to build strong relationships
Using your technical expertise, you will assist your customer through first line diagnostics
You will solve queries in a polite and professional manner during the first contact
You will update and maintain the In-house database with the relevant information about the call
Ad-hoc administrative tasks

Knowledge and Skills Required

Experience in a customer service/sales environment
Can prioritise your workload and enjoy working within a fast-paced environment
Highly articulate with excellent interpersonal skills with internal and external customers alike
Love problem solving and enjoy finding innovative solutions to challenges as they arise
Have attention to detail in order to maintain accurate records and information updating the database
Work well within a team

Hours

Monday – Friday with shifts between 8am – 6pm on a rota basis. Also working 1 in 4 Weekends (with time off in Lieu during the week)
37.5 hours per week

Salary

£18,000 which will then increase to £18,500 after successful completion of on the job skills training

Benefits