- Location: Wokingham
- Sector: Permanent
- Salary: £22,000 to £24,000
- Job Type: Customer Service
- E-mail: carole@journeyrecruitment.co.uk
- Phone: 01189 775 737
Are you an experienced customer service professional with some technical products knowledge?
Are looking for a new opportunity to really get stuck into a varied role?
If so, our fantastic client, based in Wokingham need you!
Job Purpose:
This position is an office-based role and is a very customer focused position. You will be supporting existing and future clients with sales and technical enquiries, processing quotations/orders and liaising with other internal departments to ensure the best possible customer service and experience is delivered.
Duties:
- Provide technical support in relation to potential or existing customers enquiries
- Prepared to develop a full working knowledge of all company products and services
- Respond proactively to quotation requests received via telephone, e-mail or online
- Process orders accurately and in a timely manner
- Recognise potential opportunities and inform the appropriate sales team member to follow up
- Attend regular technical training sessions
- Be aware of all active marketing strategy’s
- Compliant with the Health and Safety, Quality and Environmental framework and responsibilities.
Skills/Qualifications:
- Excellent written, oral communication and good listening skills.
- High level of IT (PC) skills
- Be capable and willing to learn quickly
- Have a good eye for detail
- Should enjoy working with clients and developing relationships with both internal and external customers
- Flexible and quick thinker
- Good team player with a proactive and positive attitude
Full time, Monday to Friday.
£22,000 to £24,000