Customer Service Team Leader

Are you an experienced Team Leader with excellent leadership and customer service skills?

If so you may be interested in this new opportunity working for a leading medical company just outside of High Wycombe.

This company, based in Loudwater are looking for a Customer Service Team Leader to manage their Patient Services team!

Working Hours: 37.5 hours/week – Monday to Friday, 9.00am -5.00pm, with half an hour for lunch.

What will I be doing?

• Providing excellent customer service
• Proactively managing your team on a day-to-day basis
• Managing all assigned team building
• Promoting products at every opportunity
• Ensuring all team members work to targets as set by you in line with company targets.
• Coach and develop all staff
• Management of complaints in an efficient manner to minimise customer dissatisfaction
• Build professional working relationships with team & all departments and department heads

What skills do I need?

• Excellent customer service skills together with an excellent telephone manner
• Possess and able to demonstrate excellent organisational skills
• Leadership skills
• Proven experience of managing a team within a busy environment
• Ability to work to and driven to achieve targets
• Able to drive team to succeed and meet targets
• Attention to detail with a high level of accuracy
• Able to demonstrate initiative and work with little supervision
• Possess influential and persuasive skill set
• Excellent communication, oral and written skills
• Able to work under pressure

The company offers many fantastic benefits, such as:

• 25 days holiday per annum, rising to 27 days after 5 years’ service
• Contributory Pension Scheme
• Private Health Care
• Life Assurance
• Modern office facilities
• Subsidised canteen
• Free onsite car parking