Customer Service/Technical Support

Growing Berkshire, Wokingham based company are looking for an additional Customer Service/Support Assistant with great customer service ability and attention to detail.

Ideal for a candidate with some previous customer services experience within an engineering/technical environment who picks up product knowledge quickly. The company are currently moving to a new coding system so perfect time to pick up new skills and get to grips with a new system

What will I be doing?

• Taking incoming calls from customers
• Getting prices for the customers and working with the technical team to put together quotes
• Sending out order forms and customer acknowledgement forms
• Processing orders
• Data entry and system work and use of technology
• Working closely with the technical team and also the marketing team
• Dealing with manufacturers

What skills/experience do I need?

• You need a logical mind
• Quick to pick up product and parts information
• Good team player willing to be flexible and help out where needed
• Good with technology
• Great communication skills both over the phone and in writing