Customer Services Patient Specialist

Do you have previous customer services experience ?

Are you an empathetic listener with great communication skills?

This medical organisation currently has a great role available working in their customer/patient services team and the hours for this role are Monday to Friday 10-6

Based just outside of High Wycombe, Bucks

The salary is £19,500 and on top of this there are bonuses and great benefits such as 25 days hols, rising to 27 days plus bank holidays, health care vouchers, pension scheme, life assurance, free parking, modern office facilities with a subsidised canteen

Essential:

Proven telephone based Customer Service background

Upselling experience

Proven excellent database skills

Empathy towards patients with complex medical conditions

Analytical and enquiring mind

Proven experience of managing high call volumes

Possess influential and persuasive skill set

Excellent telephone manner and communication, oral and written, skills

Able to work under pressure Possess a ‘can do’ attitude

Office based role so must live around the High Wycombe, Maidenhead, Marlow area