Customer Support Coordinator

Do you have an interest in IT and are you a strong organiser/ planner looking to grow and progress in a company?

We are recruiting for an IT organisation, looking for a Customer Support Coordinator to join their team!

The company are based just outside Reading, Berkshire, in Swallowfield and you must be a car driver to get to the location. (No public transport available.)

We are looking for for an organised, efficient, and switched on individual who is a good all-rounder with excellent attention to detail and is ready to commit long-term to a growing company! You do not need specific experience for this role, just the willingness to learn and the ability to plan, schedule, and coordinate in a fast-paced environment.

Key responsibilities:

• Organising/ scheduling works
• Raising quotes
• Managing diaries and times
• Supporting first line engineers with their workload
• Inputting data accurately and in a timely manner
• Monitoring work and customer response times
• Providing reports
• Filling in timesheets
• Making sure that customers SLAs are adhered to
• Assisting the sales and marketing teams

Salary: Up to £21,000

Working hours: 8.30am-5.30pm Monday to Friday, 40 hours per week

Please note, this is an office-based role. There are no WFH options available.