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Customer Support Coordinator

Our client is a global technology business with over 500 employees and a very large market capital. Their success means they are always looking to hire more winners.

Role

To provide daily administration duties to support customer requirements, working closely with the Sales team to ensure an exceptional customer experience is obtained. Establish and maintain strong internal working relationships with colleagues across all departments across the business, working collaboratively in order to achieve business goals and objectives.

Responsibilities

  • Process all customer orders in a timely fashion; providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery.
  • Maintain accurate customer communication records through the use of the company management system.
  • Provide swift and effective responses to customer enquiries and deliver an exceptional customer experience.
  • Liaise across all internal business disciplines (i.e. Service Delivery, Technical, Production & Accounts) to resolve any queries regarding support, delivery or payment terms 
  • Support with the development of the customer feedback programme to capture and measure customer perception.
  • Identify and escalate opportunity for improvements with individual work instructions, process flows and/or expense
  • Support the team with the delivery of customer requirements and ensure the customer receives an exceptional customer experience.
  • Attend all required team meetings (except in the case of agreed holiday or sickness)

Skills and Qualifications Essential

  • Administrative experience in a similar role
  • Strong interpersonal and communication skills (written and verbal)
  • Process driven with a keen eye for detail
  • Organised and methodical
  • Strong IT skills, utilising MS Office365 applications for a varied number of daily tasks and ad-hoc analytical purposes (with a particular emphasis on MS Excel
  • Evidence of problem solving and issue resolution within a previous role

Apply now






    This role is no longer available but we have others, click here!