Customer Team Leader

Are you an experienced Customer Service Advisor who is looking for their next step up? Do you have a positive, ‘can do’ attitude?

If so you may be interested in this fantastic opportunity, working for a leading medical company in the centre of Windsor.

What will I be doing?

• Monitoring the daily operational performance of the team taking corrective action where necessary.
• Overseeing the allocation of tasks/workloads to the team.
• Ensuring that all service level agreement targets are achieved and KPI’s met.
• Responsible for appraisals and overseeing the personnel related aspects of running a team e.g., holiday approval, return to work interviews, overtime, time keeping, review meetings, raising training needs and managing any inappropriate behaviour.
• Collection, sorting and delegation of daily correspondence from instructing parties, clients, and doctors ensuring that correspondence is kept up to date and delegated to a team member.
• Process of GPR payments, dealing with Invoices and all finance related issues (inc purchase/sales files).

What skills and experiences do I need?

• Organised and can use own initiative to prioritise workload.
• High attention to detail.
• Excellent communicator (written and verbal).
• Leadership skills (friendly and approachable).
• Excellent IT skills.
• Positive and self-motivated ‘Can do’ attitude at all times.
• Open and honest approach at all times.
• Customer Focused (both external and internal customers).
• Proven analytical, evaluative, and problem-solving abilities.