- Location: Thame
- Sector: Permanent
- Salary: £28,000-£30,000
- Job Type:
- E-mail: georgia@journeyrecruitment.co.uk
- Phone: 01189775737
Do you want to be part of an exciting team working collaboratively with my client in their Contact Centre and Field Marketing Teams?
The Role:
You will be the primary support function ensuring that high quality reporting, trend analysis and insight is provided, this will contribute towards operational solutions that meet the Client’s needs and objectives.
The Data & Insight Analyst needs to develop a clear understanding of Client requirements, together with detailed knowledge of client operational capabilities and systems.
The successful candidate will provide proactive solutions / changes / enhancements / efficiencies that support the Client’s objectives through a depth of understanding of the brand; be an ambassador of knowledge; and to act as an escalation point internally for Team Managers on a day to day basis.
You Must:
| Have experience of working in a dynamic environment where there is a balance between client and internal delivery. Have flexibility and adaptability when working on internal or client related reporting projects often within short deadlines. Be willing to learn new skills and to adapt to new and changing technologies. Excellent analytical skills sufficient to analyse and manipulate data in order to make accurate and consistent interpretations. General knowledge of computerised data management systems and experience with word processing, spreadsheet, database, statistical, and presentation software as well as other text, communications and relational database software. Computer literate with an advanced knowledge of Microsoft Excel formulae and functions. Working knowledge of creating and delivering reports from raw data sources. Excellent data visualisation skills (e.g. creating charts, graphs and dashboard style reports). Ability to automate reporting tasks (e.g. write Visual Basic code or SQL commands) desirable. Demonstrated creative problem-solving skills. Willing to learn new skills and to adapt to new and changing technologies and environments. |
Knowledge of Salesforce would be advantageous
Hours- Permanent – Monday to Friday 9am to 5.30pm