Delivery Manager for Freelance Trainers

We are recruiting on behalf of a leading training organisation who is looking for a Delivery Manager to source, schedule and manage the Freelance Delivery team to support the delivery schedule and the achievement of business goals.

You will be working with and resourcing Freelance Trainers so experience in this field is highly beneficial.

This is a hybrid position, based in Slough, in their Operations Department. The organisation offer a very competitive salary, great benefits, and fantastic career progression opportunities!

The successful candidate will currently be in a similar role, looking for their next challenge!

Salary: Up to £41K plus £4K bonus

Key responsibilities:

• Resource and onboard freelance trainers for specific delivery, programmatic requirements
• Negotiation and issue contracts and terms of engagement including IR35 compliance
• Ensure all relevant checks have been completed
• Partner with the business stakeholders to ensure aligned talent acquisition strategies are in place to support the business
• Set, communicate and manage performance expectations, goals and objectives
• Investigation, resolution or mitigation in relation to freelance trainer issues (e.g. NPS/ quality of delivery, complaints, contract queries etc.)
• Manage the freelance budget & costs
• Provide regular activity reports on all agreed KPI’s
• Promote a working environment which aligns with the company’s values and customer centricity
• Seek to identify and implement business process improvement opportunities

You will need:

• Commercial and contract experience
• Experience of working in a customer centric, fast paced, matrix environment
• Experience of people and performance management, personal development, coaching
• To be a successful manager with previous experience of managing a broad range of trainers in a commercial and professional learning environment
• High degree of commercial acumen & ability to understand P&L impact of the decisions you’re making.
• Strong communication and interpersonal skills
• You will have a clear ability to think commercially and align your technical understanding with the commercial demands of the business
• Able to monitor and maintain discipline, ethics and integrity with a focus on key objectives
• Committed to developing team-working, cooperation, morale and team-spirit