Graduate Membership Administrator

Are you a graduate or similar with strong communication skills and excellent attention to detail?

If so you may be interested in this new opportunity working for a leading Charity just outside of High Wycombe, Bucks based within the membership department

Hybrid role, working from home as well as in the office

What will I be doing as Membership Administrator?

Reporting to the Engagement Team Leader, you will be responsible for processing all individual and corporate membership applications and acting as the first point of contact for all member and potential member enquiries.

You will provide excellent customer service to both internal and external customers by carrying out day to day administration requirements, and effectively dealing with their enquiries via the telephone, email, or letter.

What skills and qualifications do I need for the role of Membership Administrator?

• Customer service experience and good admin ability and attention to detail
• Good knowledge of Microsoft Word, Excel, Outlook and CRM databases
• Excellent written and verbal communication
• Good relationship building with customers and colleagues
• Well-developed teamwork skills
• Strong organisational skills

The company offers many fantastic benefits, such as:

• 25 days holiday (excluding all public holidays). This increases with length of service – by one day after four years’ service, then another day every other year, to a max of 30 days per year).
• Private healthcare and dental cover is available after completion of six-month probationary period.
• Pension scheme offered in line with auto enrolment. The employer can contribute a minimum of 6% of your salary and up to 8% of your salary depending on your own contribution.The pension scheme is available as a salary sacrifice.
• There is a sick pay scheme which pays up to 30 days (pro-rated for part time employees) full pay for sickness absence in a rolling 12 months period, payable after probationary period.
• Life assurance at four times the salary.
• Salary sacrifice schemes – cycle to work scheme, additional annual leave (up to 10 days), and pension scheme.
• Free parking – this is not guaranteed.
• Employee Assistance Programme
• Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as the company’s overall financial performance
• One volunteering day per year

Salary of £20,000 plus bonus of 10%