I.T Customer Support Assistant

If you hold excellent customer service skills and have an interest in IT, apply today! 

As an IT Support Assistant, you will be responsible for providing a high standard of first line support to clients by assisting with hardware and software issues via telephone support, remote management.

To be successful in this role you will be an effective communicator with strong customer service skills. You will demonstrate a willingness to learn and desire to become part of this friendly team. The post will suit someone who has a logical approach to problem solving.

Duties:

– To provide 1st line technical support; answering support queries via phone, email and remote management

– To maintain a high degree of customer service for all support queries

– Respond to enquiries from clients and help them resolve any hardware or software problems

– Maintain a log of any software or hardware problems detected

– Support users in the use of computer equipment by providing necessary training and advice

– Escalate more complex technical issues to a senior ICT Consultant

– To be alert to opportunities to develop the client base

Requirements:

– Proven helpdesk / ICT support experience. Confident in dismantling and replacing parts in PCs, laptops and servers.

– Good understanding and experience of LANs, Routers, DNS, TCP/IP and an appreciation of Active Directory.

– Working knowledge Microsoft Office, confident in the set-up and configuration for Microsoft Windows systems including Versions 7-10.

– Excellent customer service and communication skills.

– Drivers licence and own car an advantage.

– Must be able to attend interview in Swallowfield near Reading.

Benefits:

– Opportunity and encouragement to build your skills and career within the ICT industry

– Ongoing training and development in a supportive and dynamic environment

Job Type: Full-time

Salary: £18,000.00 /year

Hours: 0830 to 1730 – 40 hours per week.