Membership Assistant

Are you a recent graduate with strong communication skills and excellent attention to detail? Do you have a proactive approach to your own development?

If so you may be interested in this new opportunity working for a leading Charity just outside of High Wycombe.

This is a fixed term 12 month contract (working 35 hours a week) to cover maternity leave.

What will I be doing?

Reporting to the Engagement Team Leader, you will be responsible for processing all individual and corporate membership applications and act as the first point of contact for all member and potential member enquires.You will provide excellent customer service to both internal and external customers by carrying out day to day administration requirements, and effectively dealing with their enquiries via the telephone, email, or letter.

What skills and qualifications do I need?

• GCSE (or equivalent) including Maths and English
• Customer service experience
• Good knowledge of Microsoft Word, Excel, Outlook and CRM databases
• Excellent written and verbal communication
• Good relationship building with customers and colleagues
• Well-developed teamwork skills
• Strong organisational skills

The company offers many fantastic benefits, such as:

• 25 days holiday (excluding all public holidays). This increases with length of service – by one day after four years’ service, then another day every other year, to a max of 30 days per year).
• Private healthcare and dental cover is available after completion of six-month probationary period.
• Pension scheme offered in line with auto enrolment. The employer can contribute a minimum of 6% of your salary and up to 8% of your salary depending on your own contribution.The pension scheme is available as a salary sacrifice.
• There is a sick pay scheme which pays up to 30 days (pro-rated for part time employees) full pay for sickness absence in a rolling 12 months period, payable after probationary period.
• Life assurance at four times the salary.
• Salary sacrifice schemes – cycle to work scheme, additional annual leave (up to 10 days), and pension scheme.
• Free parking – this is not guaranteed.
• Employee Assistance Programme
• Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as the company’s overall financial performance
• One volunteering day per year