Membership Assistant

Do you have experience delivering excellent customer service and take pride in your administrative skills?

If so, we have the role for you!

The Role

• You will be responsible for processing all membership applications
• You will be the first point of contact for all member and potential member enquires
• You will provide an excellent standard of customer services, dealing effectively with their enquiries the telephone, email or letter

Knowledge and Skills Required

• Experience working within a high quality and busy customer service environment is essential
• Good knowledge of MS Word, Excel, Outlook and CRM databases
• Excellent written and verbal communication skills
• Strong customer service skills
• The ability to prioritise workload
• A high degree of accuracy is also required for this role.

Benefits

• 25 days holiday (excluding all public holidays)
• Private healthcare and dental cover
• Pension scheme
• There is a sick pay scheme
• Salary sacrifice schemes – cycle to work scheme, additional annual leave (up to 10 days), and pension scheme
• Free parking
• Employee Assistance Programme
• Performance Related Pay (PRP) scheme.

Salary

• £18,750

Hours

• Full time perm role 35 hours per week
• 9-5pm