Operations Executive

Have you got a strong interest in the education sector?

Do you have previous administration experience? Are you an organised individual? Then this operation executive is a great role for you!

This is a 6 month contract

The Operations Executive is the liaison between Sales and Operations at Head Office. Operations Executives must communicate with centre about group and student specific information to ensure the smooth running of the centre operations.

This role is suitable for a graduate or someone who has 6+ months of administration experience

This role is based in the outskirts of Maidenhead

You must be available from May – August 2022

Your main responsibilities as an Operations Executive:

• Be the main point of contact between the host centre management and Head Office
• Ensure that communication channels are open between Head Office, agents and Centre Management staff
• Liaise with members of the Sales Team to obtain all necessary information about students and groups
• Assist the Operations Director and/or Finance Department with confirming correct invoices
• Book airport transfers and coaches for excursions
• Book excursion destinations, museums, and sports facilities (for English + Sport students)
• Update Confirmation Sheets and monitor bookings
• Update the Master List with all student and Group Leader information for each centre
• Communicate any special requests to the host staff and the Management Team at each centre
• Deal with issues from agents/host centres with the assistance of the Operations Director and Operations Manager
• Help Centre Management staff with any extra excursions that may be requested
• Maintain continuous communication with agents and individuals
• Maintain a rigid archiving procedure and ensure all documentation is received from each host centre
• Responsible for cross checking invoices, final numbers and bedding lists
• Working additional weekend shifts including Office and Airport
• Ensure that communication channels are open between Head Office, agents and Centre Management staff
• Report to the Operations Manager to ensure the smooth running of the centre including excursions, transfers, sport academies and special requirements
• Report any safeguarding allegations or concerns to the Designated Safeguarding Lead immediately

Desired Criteria as an Operations Executive:

• Previous summer school experience
• Local knowledge of centre locations
• Administration qualification

Essential Criteria as an Operations Executive:

• Previous administrative experience
• Strong organisational skills
• Proficient in Microsoft Excel
• Solutions-focused attitude and problem-solving ability
• GCSE Mathematics minimum Grade C
• Flexible approach to working day and ability to ‘think on your feet’
• Excellent communication skills
• Time management skills and ability to meet multiple deadlines
• Ability to thrive in a high-pressure environment
• Ability to learn new systems quickly
• Eligible to live and work in the UK

Your personal attributes:

• Strong communication skills
• Good organisational skills
• Approachable and sensitive to other cultures and diversity
• Enthusiastic and motivational
• Problem-solving attitude
• Resilient and positive
• Strong work-ethic
• High level of professional conduct

Key facts regarding the Operations Executive role:

• You report to Operations Director and Operations Manager
• You must be available from May – August 2022
• 42 hours per week. (Some weeks you may be required to work in excess of 48 hours. You will therefore be asked to ‘opt out’ of the 48-hour Working Time Directive)
• Evening and weekend work required on a rota basis in July