Operations Executive

Are you an experienced administrator with a background in customer service?

If so you may be interested in this fantastic opportunity working for a large tech ecommerce organisation in Marlow, Bucks.

You will be working with some of the worlds’ leading brands in a dynamic working environment.

42.5 hours per week, Monday – Friday (8.30am – 6pm)

What will I be doing as an Operations Executive?

The role will include daily interaction with clients (i.e. resolving account queries), the implementation of projects, as well as supporting all day to day operations (including reporting, administration etc.) Other tasks include preparing monthly and quarterly reviews which are presented to clients, working closely with internal and external partners to deliver on projects and ensure a smooth delivery of all change requests.

• B2B operations;  responsible for obtaining booking slots from the brands customers and organising transport with the carriers. Its also key that deliveries are made before the required date.

• Inbound deliveries: making sure booking requests from the freight forwarders are managed in a timely manner and the client inbound log/internal booking sheet is updated and maintained.

• B2C orders; respond to escalations raised by the clients CS, proactively manage B2C order exceptions (i.e. back orders/address issues), and ensure the clients are aware of any stock issues (insufficient inventory).

• To liaise in a professional manner with the client, suppliers and warehouse operatives via. phone and email.

• Resolve problems and customer queries in a timely manner to avoid operational delays.

• Maintain a close relationship with both the client and other partners (i.e. carriers / freight forwarders).

• Ensure deadlines are met and all records/documents are kept updated.

• Support projects and new initiatives which are developed within the team, and where appropriate take responsibility for the delivery of projects.

• Any other relevant duties as required i.e. Monthly KPI reporting / Invoicing on a weekly basis.

What skills and experience do I need?

• The right candidate would be driven with a good eye for detail, highly organised with great time management, and a team player who is willing to help colleagues and ‘get stuck in’ to any task put in front of them.
• Previous experience in customer service, with an administrative background in logistics or fulfilment (would be desirable).
• Computer skills: Must be confident in use of MS Office, particularly Excel/Word, and have experience dealing with emails. Must also be capable with PowerPoint.
• Business Skills: Good communication skills, the ability to solve problems, comfortable dealing with customers and colleagues, both face-to-face and via. email/telephone.
• Personality: Driven, reliable, and able to adapt to change. The ideal candidate will be great communicator, with a good attitude and keen to take on new opportunities/experiences.