Part time fashion customer services

Due to expansion, this fantastic fashion house is looking for a positive, friendly and hardworking individual to join their Customer Care Team working at the Retail Head Office in High Wycombe.

This  role is a part time opportunity working ideally 3 days a week

This is a truly exciting opportunity for someone passionate about fashion and retail to deliver exceptional customer care to their customers via phone, online and via their stores.

The successful candidate will work in a busy fast paced role and communicate and work closely with the retail, social marketing, ecommerce, buying and QC teams. Ideally, you will have previous office based customer service experience but we welcome applications from candidates who don’t. What’s most important is strong attention to detail, a passion for customer services and excellent communication skills both written and verbal.

The role is working 3 days a week (Mon to Sat).

What will I be doing in this fashion based Customer Service role?

• Respond and resolve all customer queries, feedback and complaints
• Prioritise emails ensuring most urgent are dealt with first
• Ensure each response is personal to the customer
• Escalate urgent issues to the Customer Care Manager
• Record garment faults reported and feedback to relevant team
• Log all gifts, discounts, manual refunds and customer details
• Monitor the unable to fulfil orders, returns paperwork and waiting list
• Work with the ecommerce team to make sure orders are fulfilled

What skills and experience do I need for this fashion based Customer Service role?

• You must have proven experience working in a high-end customer focused environment and a genuine passion for customer service
• You must be confident working in a fast-paced environment. You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal. You will also have strong computer skills.
• You will embody the company values; demonstrating curiosity, courage, passion and selflessness. You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail.

You’ll be rewarded with: