Administration Team Leader

Are you an experienced Team Leader used to working in a process driven environment with great attention to detail?

Are you happy with working 9.30 to 5.30 Monday to Friday?

Holiday: 25 days per annum plus bank holidays (rising to 27 after 5 years’ service) 

Benefits: Contributory Pension Scheme Private Health Care Child Care Voucher Scheme Life Assurance 

YOU

• Excellent customer service skills
• Possess and able to demonstrate excellent organisational skills Leadership skills
• Proven experience of managing a team within a busy environment
• Ability to work to targets
• Attention to detail with a high level of accuracy
• Able to demonstrate initiative and work with little supervision
• Excellent communication skills: oral and written

BRIEF JOB SUMMARY

You will be working for a medical organisation. Reporting to the Customer Services Manager you will be responsible for delivering an excellent administration service through the management of the administration team.

Your duties will include:

Providing an excellent administration service in line with departmental standards, procedures and guidelines

Managing all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management

Have full knowledge of all procedures within the Customer Services team

Supporting the Customer Services Manager at all times

Understand and uphold all systems within the department

Daily running of allocated team

Ensuring all team members work to targets as set by yourself in line with company targets

Providing reports as required by the Customer Services Manager

Coach and develop the Customer Services Administration Team members

Maintain and enhance customer service standards

Complete and assist with projects