Part-Time Patient Development Specialist

Do you have excellent customer service skills and want to develop them further?

Are you able to recognize emotions in others? This role requires you to be Empathic towards patients with complex medical conditions

We currently have a role as a Patient Development Specialist based in Loudwater, Buckinghamshire.

Salary: £19,500 per annum pro rata for part time

Hours: 37.5 hours/week – Monday to Friday: Minimum 4 hours/day within the hours of 9.00am – 7.00pm

Main Responsibilities for the Patient Development Specialist role:

• Provide a first-class service to ensure patients remain on our service
• Complaint management
• Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
• Call patients on a regular basis
• Actively promote our products and service always whilst maintaining service levels
• Identify patient advocates – products & services
• Work closely with the patients HCP to ensure everyone is kept up to date
• Take an active part in all departmental meetings
• Action all reports within time scales set
• Cover for other team members if required
• Cleanse database regularly
• Perform any other tasks reasonably requested by the Company as required
• Work to targets set by your line manage

You must have:

• Proven telephone based Customer Service background
• Experience of up-selling and cross selling/conversion of product use
• Target driven
• Proven excellent Database Management Skills
• Empathy towards patients with complex medical conditions
• Analytical and enquiring mind
• Proven experience of managing high call volumes
• Possess influential and persuasive skill set
• Excellent telephone manner
• Excellent communication, oral and written, skills
• Able to work under pressure
• Able to multitask
• Possess a ‘can do’ attitude

Benefits of the Patient Development Specialist role:

• 25 days per annum rising to 27 days after 5 years’ service
• Contributory Pension Scheme
• Private Health Care
• Life Assurance
• Modern office facilities
• Subsidised canteen
• Free parking onsite