Customer Development Specialist

Do you have customer service experience?

Would you like to work in a small, friendly team providing excellent customer care to patients and healthcare professionals?

This is a busy and varied role with no two days the same. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.

Based in Loudwater,  you will be responsible for delivering excellent customer service to all their customers in a busy, team environment

You will need:

• Proven telephone based Customer Service background
• Experience of up-selling and cross selling/conversion of product use
• Experience in a target driven environment
• Proven excellent Database Management Skills
• Empathy towards customers
• Analytical and enquiring mind
• Proven experience of managing high call volumes
• Possess influential and persuasive skill set
• Excellent telephone manner
• Excellent communication, oral and written, skills
• Able to work under pressure
• Possess a ‘can do’ attitude

Working Hours: 10am – 6pm Monday to Friday

Benefits:

Contributory Pension Scheme

Private Health Care

Child Care Voucher Scheme

Life Assurance

Modern office facilities,

Subsidised canteen

Free parking onsite

Salary: £19,500

Holiday: 25 days per annum rising to 27 after 5 years’ service