Patient Experience Advisor

Do you want to join an office environment and expand on your skills? Then this is a role for you!

We currently have a role as a Patient Experience Advisor based in Manchester City Centre for a multi-award winning digital health company.

Salary: £19,000 per annum

It is an office based role based in Deansgate, Manchester.

This role does involve shift work but it is just 35 hours per week over 5 days a week

Main Responsibilities for the Patient Experience Advisor:

First point of contact for all patient queries and problems – calls, live chat, emails & social media
Manage the first point of contact for all NHS partners/Patients
Taking ownership of workload, managing own workload to ensure no gaps or delays in the service.
Monitoring all channels of communication with patients, Through Inbound and Outbound calls, Live chat, email and Social Media
Handling complaints and ensuring appropriate resolutions found
Technical and doctor support – advising on connection issues etc

You must have:

Your desired Skills for the Patient Experience Advisor role:

Caring and empathetic nature
Strong team ethos & excellent work ethic – always prepared to go above and beyond for the team and for patients
Adaptable to change – fast-moving environment where no two days are the same
Positive outlook and attitude
Problem solving, always looking for a resolution
Inquisitive and prepared to speak up to make changes and fix problems
Intelligent and driven to provide excellence at all times
Hard-working and passionate about the team, and about doing the right thing all the time
Decisive and proactive
Well organised – able to manage several channels at once, and manage your own workload

Shift work:

35 Hours per week on a shift system usually working on 5 days per week between Monday and Sunday.

Start and finish times will vary as the company currently operate between 6am and 11pm