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Patient Experience Advisor

Do you want to join an office environment and expand on your skills? Then this is a role for you!

We currently have a role as a Patient Experience Advisor based in Deansgate, Manchester for a multi-award winning digital health company.

Salary: £19,000 per annum

It is an office based role based in Deansgate, Manchester.

This role does involve shift work but it is just 35 hours per week over 5 days a week

Main Responsibilities for the Patient Experience Advisor:

  • First point of contact for all patient queries and problems – calls, live chat, emails & social media
  • Manage the first point of contact for all NHS partners/Patients
  • Taking ownership of workload, managing own workload to ensure no gaps or delays in the service.
  • Monitoring all channels of communication with patients, Through Inbound and Outbound calls, Live chat, email and Social Media
  • Handling complaints and ensuring appropriate resolutions found
  • Technical and doctor support – advising on connection issues etc

You must have:

  • Willing to push the boundaries
  • Able to think outside the box
  • Not afraid of hard work
  • Leaders in their field
  • Keen to progress
  • Good customer service skills
  • Good problem solving skills

Your desired Skills for the Patient Experience Advisor role:

  • Caring and empathetic nature
  • Strong team ethos & excellent work ethic – always prepared to go above and beyond for the team and for patients
  • Adaptable to change – fast-moving environment where no two days are the same
  • Positive outlook and attitude
  • Problem solving, always looking for a resolution
  • Inquisitive and prepared to speak up to make changes and fix problems
  • Intelligent and driven to provide excellence at all times
  • Hard-working and passionate about the team, and about doing the right thing all the time
  • Decisive and proactive
  • Well organised – able to manage several channels at once, and manage your own workload

Shift work:

  • 35 Hours per week on a shift system usually working on 5 days per week between Monday and Sunday.
  • 7.45am – 3.15pm
  • 10.00am – 5.30pm
  • 12.45pm – 8.15pm
  • 3 week rota where you will do 1 week of each shift

 

Apply now






    This role is no longer available but we have others, click here!