Qualifications Administrator

Lovely hybrid working role working 35 hours a week within a charity/not for profit organisation just outside of High Wycombe, Bucks.

22k plus discretionary 10% bonus

The main purpose of this role is to provide effective administration of all the company’s qualification-related activity, ensuring smooth information flow amongst candidates, accredited providers, markers, assessors, invigilators, facilitators and other interested parties.

It could suit a graduate with some customer service/admin experience or someone with a background in a similar type of role.

What will I be doing and what do I need as a Qualifications Administrator?

• Apply robust operating procedures for the administration of qualifications, both in the UK and overseas, including the establishment of examination and certification events, the issuing of results of examinations and assessment and the handling of queries and appeals.
• Provide accurate front-line information on all of the company’s qualifications and related services in response to queries via e-mail, phone and webchat from prospective candidates and other interested parties
• Well developed planning and organisational skills – demonstrating clear, efficient and logical approaches to work
• High degree of attention to detail combined with the ability to work to high standards of accuracy
• Excellent telephone manner, consistently maintaining a strong sense of customer focus
• Strong communication skills – both verbally and in writing – to effectively communicate with customers and colleagues at all levels
• Good problem solving skills
• Be able to attend the office once or twice a week and happy to work from home as well
• Live around the vicinity of High Wycombe, Aylesbury, Princes Risborough, Thame