Medical Communicator (with upselling)

Are you a first class communicator with great database ability?

Would you like to work in a small, friendly, newly established team providing excellent customer care to patients and healthcare professionals?

THE ROLE

• Maintain and grow the business through outbound calls.
• Increase retention by building strong relationships with patients
• Actively promote our products and service, at every opportunity, whilst maintaining service levels
• Continue to develop an understanding of the needs of both the patients and Health Care Professionals to be able to give appropriate advice as required.
• Working to targets
• Ensure you maintain and enhance customer service standards at all times
• Maintain up-to-date knowledge of all products, both features and benefits including some clinical knowledge to give appropriate advice as required.
• Ensure correct data entry of all requests, conversions and evaluation requests into database
• Respond to patient complaints and address problems immediately

This is a busy and varied role with no two days the same. You will be a good listener, a strong team player and have the ability to demonstrate empathy over the phone