Service Delivery Coordinator

Varied, busy role based in a leading IT organisation in Thame, providing daily administration duties to support customer requirements and working closely with the Sales team.

Ideally looking for experience in a similar role where strong communication and administration skills are of paramount importance.

37.5 hours per week (Monday to Friday)

What will I be doing as a Service Delivery Co-ordinator?

• Processing all customer orders in a timely fashion; providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery. 
• Maintaining accurate customer communication records through the use of the company management system. 
• Providing swift and effective responses to customer enquiries and delivering an exceptional customer experience. 
• Liaising across all internal business disciplines (i.e. Technical, Production & Accounts) to resolve any queries regarding support, delivery or payment terms.
• Supporting the development of the customer feedback programme to capture and measure customer perception. 
• Identifying and escalating opportunity for improvements with individual work instructions, process flows and/or expenses.

What experience do I need?

• Administrative experience in a similar role
• Strong interpersonal and communication skills (written and verbal)
• Strong IT skills, utilising MS Office365 applications for a varied number of daily tasks and ad-hoc analytical purposes
• Process driven with a keen eye for detail 
• Organised and methodical 
• Evidence of problem solving and issue resolution within a previous role

The company offers fantastic benefits such as:

• Company Pension Scheme 
• 25 days holiday (plus bank holidays), additional holiday for long service, up to a maximum of 28 days in line with company policy (pro rata for part time hours) 
• Life Assurance 
• Additional Lifestyle Benefits 
• Free parking