Service Delivery Coordinator

Do you have some customer service and admin experience?

Are you looking for a great new opportunity in Thame?

This great role involves providing daily administration duties to support customer requirements and you would be working closely with the Project Managers to ensure an exceptional customer experience is obtained.

Day to Day Responsibilities of the Service Delivery Coordinator role

• Providing swift and effective responses to customers and delivering an exceptional customer experience.
• Administration (quotations, sales order processing, order management, after sales support, etc.)
• Processing all customer orders and providing accurate sales quotations, following a clear sales ordering process.
• Updating the order management system and the coordination of the order delivery.
• Co-ordination of on-site resources
• Scheduling hardware delivery.
• Developing strong internal relationships and working closely with internal teams on a daily basis to achieve business goals.
• Liaising across all internal departments to resolve any queries regarding support, delivery or payment terms

Skills and experience required for the Service Delivery Coordinator role

• Administrative experience in a similar role
• Strong interpersonal and communication skills (written and verbal)
• Process driven with a keen eye for detail
• Organised and methodical
• Strong IT skills
• Evidence of problem solving and issue resolution within a previous role