Service Delivery Manager

Do you have 5+ years experience of managing a team of service desk analysts or equivalent? Are you looking to work for a leading charity/ membership organisation based just outside High Wycombe, Buckinghamshire?

Then look no further! We are recruiting for a Service Delivery Manager to join an exciting organisation, who offer hybrid working and a range of fantastic benefits!

Role purpose:

To design, implement, manage and continuously improve IT Service Support and Service Delivery processes to meet business needs.

Salary: £53,000-£55,000 plus discretionary bonus

Working hours: 35 hours per week, hybrid

Key responsibilities:

A detailed job spec can be provided on request.

• Service Management– Accountable for high quality service support functions including IT Service Desk, Desktop and Mobile Support
• Technical- Responsible for leading the desktop management function to continually improve the desktop computing environment
• Performance and Quality– Manage and cultivate a high-performing team, investing the time to ensure efficient team utilisation and productivity
• Compliance- Maintain the IT Security Policies in collaboration with internal IT teams

You will need:

• 5+ years in an equivalent role, managing a team of service desk analysts
• Excellent knowledge of all current and emerging Service Management methodologies
• Demonstrable and extensive experience of leading the Service Delivery function within a multi-site SME
• Experience of managing third parties and third party delivered services to strict Service Level Agreements
• Member of BCS
• ITIL qualified to Practitioner level
• SDI – Service Desk Manager qualification or equivalent
• Knowledge of service management within an environment of public cloud and SaaS technologies
• Knowledge of Microsoft desktop enterprise/cloud hosting to an advanced level
• Knowledge of Active Directory to an advanced level