Qualifications Assistant

Do you want to work for an award-winning organisation which is also a registered charity? (educational/learning sector)

Do you have experience working within a busy customer services environment?

Working only 35 hours a week!

What will I be doing?

You will be responsible for providing a high quality and effective administration of all qualification-related activity, ensuring smooth information flow amongst candidates, accredited providers, markers, assessors, facilitators, and other interested parties.

You will deliver a high level of customer service to both internal and external customers by carrying out day to day administration requirements, following procedures accurately and making effective use of existing systems, as well as contributing ideas about how to improve efficiency.

What Skills and Qualifications do I need?

• GCSE (or equivalent) including Maths and English
• Experience working within a high quality and busy customer service environment
• Good knowledge of Microsoft Word, Excel, Outlook, and CRM databases
• Excellent written and verbal communication including excellent telephone manner
• Good relationship building with customers and colleagues
• Well-developed planning and organisational skills
• High degree of attention to detail and good problem-solving skills

The company offers many fantastic opportunities such as:

• 25 days holiday (excluding all public holidays). This increases with length of service – by one day after four years’ service, then another day every other year, to a max of 30 days per year).
• Private healthcare and dental cover is available after completion of six-month probationary period.
• Pension scheme offered in line with auto enrolment. Employer can contribute up to 8% of your salary depending on your own contribution and will contribute a minimum of 6%. The pension scheme is available as a salary sacrifice.
• There is a sick pay scheme which pays up to 30 days (pro-rated for part time employees) full pay for sickness absence in a rolling 12 months period, payable after probationary period.
• Life assurance at four times the salary.
• Salary sacrifice schemes – cycle to work scheme, additional annual leave (up to 10 days), and pension scheme.
• Free parking – this is not guaranteed.
• Employee Assistance Programme.
• Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as the company’s overall financial performance.
• One volunteering day per year.